Microsoft refresh tokens could not be obtained for a small part of users

Resolved

Operational

Started about 6 years agoJuly 08, 2020Lasted 3 daysJuly 08, 20203:24 PMJuly 11, 20205:51 PMUTC

Affected

Sync

Updates

Resolved
July 11, 2020 at 5:51 PMUTC
Resolved
July 11, 2020 at 5:51 PMUTC
Monitoring
July 11, 2020 at 8:56 AMUTC
Monitoring
July 11, 2020 at 8:56 AMUTC
We implemented a fix and currently monitoring the result.
Investigating
July 08, 2020 at 3:24 PMUTC
Investigating
July 08, 2020 at 3:24 PMUTC
We are currently investigating this incident.

Tascaly - Microsoft refresh tokens could not be obtained for a small part of users – Incident details